Responsible Gaming at cx baji

Section 1

Age Restriction Policy

cx baji operates a strict 18+ policy. No person under the age of 18 years is permitted to open an account, deposit funds, or participate in any form of gambling activity on the cx baji platform. This policy is non-negotiable and is enforced at every stage of the account lifecycle.

When you register a cx baji account, you confirm that you are 18 years of age or older. cx baji verifies this declaration through a Know Your Customer (KYC) identity check that requires submission of a valid government-issued identification document — such as a National Identity Card (NID), passport, or driving licence. The date of birth on your submitted document must confirm that you are at least 18 years old at the time of registration. Accounts where the submitted documents reveal an age below 18 will be immediately closed and any deposited funds will be returned.

Age verification is not merely a formality at cx baji — it is one of the foundational pillars of our responsible gaming commitment. In line with standard industry practice for the Bangladesh market, cx baji may request updated identity documentation at any point during the account lifecycle, particularly following large withdrawals, changes to account details, or where our internal systems flag a potential age concern. Failure to provide satisfactory documentation within the required timeframe may result in account suspension until verification is completed.

• Minimum age: 18 years old — no exceptions under any circumstances.
• Verification method: Government-issued NID, passport, or driving licence with visible date of birth.
• Enforcement point: Age verification is required before a first withdrawal can be processed.
• Underage accounts: Immediately closed; deposited funds returned via the original payment method.
• Parental controls: cx baji strongly recommends that parents and guardians use internet filtering software to prevent minors from accessing gambling websites.

Section 2

Recognising Problem Gambling

Gambling becomes a problem when it begins to interfere with a person's finances, relationships, mental health, or daily responsibilities. Recognising the warning signs early — in yourself or someone close to you — is the first and most important step toward regaining control.

Problem gambling does not always look the same for every person. For some players in Bangladesh, it may begin as a gradual shift in behaviour — spending a little more time on the platform than intended, chasing a losing streak to recover funds, or hiding gambling activity from family members. For others, the signs can escalate more quickly. cx baji monitors player behaviour patterns to identify risk indicators, but self-awareness remains the most powerful protective tool available to any player.

Common warning signs that gambling may be becoming a problem include the following behaviours. If you recognise several of these in your own habits, cx baji encourages you to use the self-exclusion or time-out tools described in this page, and to reach out to our support team or a qualified counselling service.

• Chasing losses: Continuing to gamble in an attempt to recover money already lost, often increasing bet sizes in the process.
• Spending beyond your means: Depositing money that is needed for rent, food, bills, or other essential expenses.
• Borrowing to gamble: Taking loans from family, friends, or financial institutions specifically to fund gambling activity.
• Concealment: Lying to family members or close friends about the amount of time or money spent gambling.
• Preoccupation: Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to fund future play — even when not actively gambling.
• Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social activities due to gambling.
• Emotional dependency: Using gambling as a primary way to cope with stress, anxiety, loneliness, depression, or boredom.
• Unsuccessful attempts to stop: Repeatedly trying to cut down or stop gambling and finding it difficult or impossible to do so.
• Irritability when not gambling: Feeling restless, anxious, or irritable when unable to access gambling.

Section 3

Deposit and Spending Limits

One of the most effective responsible gaming tools available at cx baji is the ability to set firm limits on how much money you can deposit into your account over a given period. These limits put you in control of your spending before a session begins — removing the temptation to deposit more in the heat of the moment.

cx baji offers three types of deposit limit, all denominated in BDT and accessible directly from the responsible gaming section of your account settings. You can set, review, and adjust these limits at any time without contacting support.

The asymmetric cooling-off rule — where reductions take effect immediately but increases are delayed by 72 hours — is a deliberate design choice. It ensures that a player who decides to tighten their limits in a calm, reflective moment cannot immediately undo that decision in a moment of impulse. During the 72-hour waiting period, the lower limit remains in force.

In addition to deposit limits, cx baji also supports loss limits and wager limits for eligible account types. These tools function on the same immediate-reduction, delayed-increase principle. To enquire about enabling loss or wager limits on your account, contact the cx baji support team at [email protected].

Section 4

Time-Out and Session Controls

Sometimes the most responsible choice is simply to take a break. cx baji's time-out feature allows you to suspend your account for a defined short-term period — without permanently closing it — giving you space to reset and reassess your gambling habits.

A time-out is different from self-exclusion. It is intended for players who feel they need a brief cooling-off period rather than a long-term break. During a time-out, your cx baji account is suspended for all gaming and deposit activity. You retain the ability to log in for the sole purpose of processing a withdrawal of any existing balance. Once the time-out period expires, your account is automatically reinstated — you do not need to contact support to reactivate it.

cx baji offers the following standard time-out durations, selectable from the responsible gaming section of your account settings:

• 24-hour time-out: A one-day break, suitable if you feel a current session has gone on too long or you've had an unexpectedly large loss.
• 48-hour time-out: A two-day pause to give yourself a weekend away from the platform without committing to a longer period.
• 7-day time-out: A full week's break, useful if you've noticed your gambling frequency increasing and want to interrupt the habit cycle.
• 30-day time-out: A one-month suspension, appropriate for players who feel their gambling habits have been problematic for a sustained period and want a significant reset.

In addition to account-level time-outs, cx baji also offers in-session reality check notifications. When enabled, these prompts appear on screen at intervals you define (every 30, 60, or 90 minutes) and display how long your current session has lasted and your net win/loss for the session. The prompt requires a deliberate click to dismiss, ensuring it registers as a genuine pause for reflection rather than an easily ignored pop-up.

1. 1
   Log in to your cx baji account Navigate to the Account Settings section from your profile menu.
2. 2
   Open Responsible Gaming Select the Responsible Gaming tab within Account Settings to access all player protection tools.
3. 3
   Choose Time-Out Duration Select your preferred time-out period from the available options: 24 hours, 48 hours, 7 days, or 30 days.
4. 4
   Confirm Your Request Review the confirmation prompt and submit. The time-out takes effect immediately — there is no delay and it cannot be cancelled once confirmed.
5. 5
   Receive Confirmation A confirmation notice is displayed on screen and sent to your registered email address. If you need to withdraw your balance during the time-out, contact [email protected].

Section 5

Self-Exclusion Tools

Self-exclusion is cx baji's most robust responsible gaming measure. It is designed for players who recognise that gambling is causing — or is at serious risk of causing — significant harm to their financial wellbeing, relationships, or mental health. Unlike a time-out, self-exclusion is a firm, longer-term commitment to stay away from the platform.

When you request a self-exclusion at cx baji, the following actions are taken immediately upon processing of your request (within 24 hours of submission):

• Account suspension: Your cx baji account is locked. You will not be able to log in, deposit, place bets, or access any gaming content during the exclusion period.
• Marketing blackout: All promotional emails, SMS messages, and push notifications from cx baji to your contact details are immediately and permanently suppressed for the duration of the exclusion — and, for permanent exclusions, indefinitely.
• Bonus cancellation: Any active bonuses or promotional credits in your account are forfeited on self-exclusion. Unused real-money balance remains available for withdrawal after the exclusion is confirmed.
• Re-registration prevention: cx baji will use your personal data (name, date of birth, and contact details) to prevent you from opening a new account during your self-exclusion period. Attempting to circumvent self-exclusion by registering a new account is a breach of cx baji's Terms and Conditions.

cx baji offers self-exclusion periods of 6 months, 1 year, 2 years, and permanent (indefinite) exclusion. Self-exclusion periods cannot be shortened once set. A 6-month self-exclusion, for example, will remain in force for the full six months regardless of any request to lift it earlier. This is an intentional safeguard designed to protect players from impulsive decisions to return before they are genuinely ready.

To request self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion in your cx baji account, or contact the support team directly at [email protected] with the subject line "Self-Exclusion Request". In your message, state your preferred exclusion period and confirm the email address and phone number associated with your account. Support staff will process your request and send a written confirmation within 24 hours.

Section 6

Player Self-Assessment

The questions below are drawn from widely used responsible gambling screening frameworks. They are provided here as a private, reflective tool — not a clinical diagnosis. If you find yourself answering "yes" to several of these questions, cx baji strongly encourages you to use one of the player protection tools described on this page or to seek independent advice.

Ask yourself honestly whether any of the following statements have been true for you during the past 12 months:

Section 7

Getting Help and Support

cx baji's internal responsible gaming tools are a strong first line of defence, but they are not a substitute for professional support when gambling has become a serious problem. If you or someone you know is struggling, please reach out — help is available and conversations with support services are confidential.

The cx baji support team is available 24 hours a day, 7 days a week via email at [email protected]. Our support agents are trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you want to set up a self-exclusion, discuss your account activity, or simply talk through your options, the team is here to help.

For players in Bangladesh who feel that gambling has become a significant problem affecting their mental health or family relationships, speaking with a professional counsellor or trusted doctor is an important step. General mental health and counselling services in Bangladesh include hospital-based psychiatry departments at major institutions in Dhaka, Chittagong, and Sylhet, as well as community mental health programmes. cx baji encourages players to seek out these services without delay if they believe they need support beyond what a gambling operator can provide.

Friends and family members who are concerned about someone else's gambling can also contact cx baji support to share their concerns. While cx baji must respect the privacy of individual account holders, support staff can provide guidance on what steps a concerned third party can take, including flagging an account for internal review by the responsible gaming team.

• cx baji responsible gaming email: [email protected] (subject: "Responsible Gaming")
• Response commitment: All responsible gaming requests acknowledged within 24 hours; urgent self-exclusion requests prioritised for same-day processing.
• Confidentiality: All responsible gaming communications are handled with strict confidentiality by a dedicated team separate from general customer support.
• No marketing after contact: Players who contact cx baji regarding a gambling problem will be removed from all marketing lists immediately, regardless of whether a formal self-exclusion is requested.
• Professional referrals: If you ask for a referral to external counselling resources, cx baji support will provide guidance on general mental health and addiction support services available in Bangladesh.

Section 8

Protecting Vulnerable Players

cx baji's responsible gaming framework extends beyond individual player tools. The platform operates a broader programme designed to identify and protect players who may be particularly vulnerable — including those showing early indicators of problem gambling behaviour, as well as minors and individuals who may be experiencing financial hardship.

cx baji's internal systems continuously monitor account-level behavioural patterns for indicators associated with problematic gambling. These indicators include a significant and sudden increase in deposit frequency or size, an extended losing streak combined with continued deposits, a pattern of late-night or early-morning sessions suggesting disrupted sleep, unusually rapid escalation from low to high-stakes games, and repeated failed withdrawal requests suggesting financial stress. Where these patterns are detected, the responsible gaming team may reach out proactively to offer support or to apply protective account measures.

Parental and household control is also an important component of responsible gaming. cx baji strongly recommends that players who share a device with children or young adults ensure that their cx baji account is protected by a strong, unique password that is not shared or easily discoverable, and that they log out of their account fully after each session. Internet filtering software that restricts access to gambling websites is also available for households where minors are present.

Players who have recently experienced significant financial events — such as large income loss, business failure, bereavement, or major debt — are encouraged to consider whether the current period is an appropriate time to engage in gambling. cx baji recommends taking a voluntary time-out during periods of significant personal or financial stress, as these circumstances are associated with an elevated risk of gambling-related harm.